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FREQUENTLY ASKED Questions
Yes! Shipping is offered throughout the United States.
Yes., with the exception of our designer gowns (Danbury & Salomé). We have simple and easy to following cleaning instructions and even block an extra day after your photoshoot to allow time for the dress to air dry.
CLEANING INSTRUCTIONS
Spot treat any stains or dark spots before handwashing. For spot treating: In a bowl mix laundry detergent with a little of water. Use a washcloth or rub the fabric together to help remove stain.
Handwashing instructions:
Rinse all the dirt off the bottom of the dress. Then fill the tub with water and laundry detergent. If heavily soiled, soak overnight and continue hand washing in the morning (It helps to rub the fabric together to get stains out).
Once handwashing is complete, drain tub. Fill up with water and swish the gown around to help remove soap. (Depending on how much detergent you used, you may need an additional drain and rinse).
Drain tub, gently squeeze water out and use 1-2 towels to remove extra water. Hang dry for a minimum of 24 hrs before shipping. (A hair dryer on low heat setting can be used to dry some areas that are taking longer to dry).
Typical Timeline:
Day 1 (Photoshoot Day)
After the shoot, spot treat, handwash, and hang to dry (or soak gown overnight if heavily soiled)
Day 2 (Finish Cleaning & Begin/Continue Air Drying)
Air dry or finish handwashing in morning (if soaked overnight) and air dry.
Day 3 (Ship)
Ship when dress is FULLY DRY.
If day 3 falls on a Sunday (no mail service). Ship Monday morning.
Cleaning Fee
If the gown is returned and was not cleaned (or not cleaned fully), a cleaning fee will apply. (up to $100). Renter willl be notified by email after dress insepction (within 24-48 hrs after returning the dress) of a cleaning charge and agrees to provide payment within 2 business days of invoice.
Our gowns are typically used for photoshoots. However, on a case by case basis, an actual event such as a wedding, elopement, rehearsal dinner, etc. may be approved.
Because actual events increase the risk for wear/tear/damage a refundable damage deposit is required. The refundable deposit varies from $200-$500 (depending on the dress). If the damage of the gown exceeds the damage deposit, you will be responsible for full replacement cost of the gown.
Beach photoshoots are welcomed and getting the hem wet while walking along the shore is not a problem. Just make sure to allow for the dress to hang dry fully before placing it back into the garment bag.
The dresses, however, are NOT to be used IN any body of water. Immersing the dress fully in the salt water causes too much wear and tear.
Follow these guidelines for the best way to keep the dress in tip top shape and avoid any cleaning and/or repair fees.
No Self tanners (unless applied at least 48 hours prior), body shimmer or body makeup, heavy perfumes and body oils are to be used as they are a risk for stains and would require an additional cleaning fee and/or repair or replacements fees.
Do NOT use Rental dresses around anything with the potential to cause damage including, but not limited to: use around or on HORSES, smoke, smoke bombs, flames, sparklers.
The dresses are NOT to be immersed in water while at beach photoshoots or where other bodies of water are present. This includes NOT using the dress during heavy downpour.
Avoid sitting on textured surfaces such as rocks, logs etc. UNLESS placing a towel or blanket under you.
Please pick up the bottom of the dress while walking in areas of mud, excessive dirt, water, and avoid thorns/sticks or any sharp debris on location
Thank you for doing your part in keeping the gowns in rental condition!
Dress pick up and drop offs are at a Starbucks in South Tampa. The week before your shoot, I will reach out to set up a time to meet.
Possibly! Many of the dresses book back to back or need to be cleaned in between rentals, making it difficult to schedule a try on. However, don't hesitate to reach out and I will try to accommodate this request when I can.
Cancellation Policy:
Cancellation within 48 hours of placing your order will result in full refund (minus credit card transaction fees). If your order is cancelled after this 48 hr window, you will receive store credit for the same dollar amount that can be used towards another future rental. This credit must be used within 1 year.
Yes, however the reschedule dates will be subject to your dress availability. Up to two reschedules are allowed at no additional cost. After the second reschedule, every subsequent change in rental date will be charged a $25 reschedule fee.
*Shipped reschedules: Sometimes the dress can not be kept longer due to another rental, in which case you would need to mail the dress back. You can then reschedule and pay only shipping fees for the new rental date.